Help Desk Services
Truly Unlimited IT Help Desk Services
The growing complexity of today’s IT environment has made computer support one of the biggest challenges for IT departments and business managers alike. This new reality combined with an increasingly mobile and distributed workforce elevates user support expectations for an on-demand help desk with unlimited usage — available anytime, anywhere. Having such an accessible resource enables managers to focus on their business priorities instead of handling IT support.
An invaluable help desk is one that users are comfortable with, and one that is built on relationships and confidence in the team members providing the support. When help desk personnel have a deeper understanding of the user’s environment, it leads to the highest quality of service.
Plus, most organizations prefer being able to plan and budget a monthly fixed-fee, rather than paying for help desk services on a per-incident basis.
A Locally-Staffed IT Help Desk
Unlike other IT service providers who subcontract their help desk services, Next Evolution IT employs local personnel who are trained and certified computer support experts. Our help desk gives you a single point of contact for all your support needs and you will never be passed off to someone in another country.
With your permission, we use remote control software to connect to your Windows or Mac computers. In the event the issue cannot be solved remotely, we will escalate the incident to our onsite support team or your own internal IT staff.
TestimonialsNXT Evolution has saved me a many hours beating my head against the keyboard with their outstanding help desk services.
Joe Walker – OwnerNXT Evolution's cloud services has provided my team with the necessary tools to communicate effectively.
Nancy Schultz – General Manager